Return and refund policy

  • Things that are modified or removed to test will not be returned.
  • Items returned that aren’t the original item delivered will not be returned.
  • Parts are uniquely identified by the markings on the part.
  • Returns that are not in the same condition as when they were shipped (excluding items damaged during shipping and confirmed by a Parts Specialist at FirstChoice Used Auto Parts) will not be accepted.
  • All issues must be reported in the form of a letter sent by mail, email, or fax to determine if there is an issue with a specific piece of equipment.
  • In the case of a broken or defective part:
    • Contact our customer care department at 1-(888) 383-2439 within 24 to 48 hours from the time you received the package, or do not accept the package from the shipper.
    • Do not send the part back before you have received an RMA (Return Merchandise Authorization).
    • The return of the part must include a return tracking number once it is sent back.
    • The item has to be returned within 7 business days from receiving the RMA.
    • The return address will be provided when we receive a call.
  • Parts should be delivered to the address provided upon receipt of the RMA:
    • Items returned to FirstChoice Used Auto Parts must be delivered to the correct address as stated in the RMA instructions at the cost of the customer.
    • When the item is returned, we’ll gladly provide a full refund of the purchase price in its original form or issue a replacement part.
    • When the item is returned, it will be inspected, and if approved, the credit request will be sent to the accounting department.
    • Refunds to customers are granted after the returned item is inspected and verified.
  • We stand by our warranty and aim to provide peace of mind when you purchase a used auto part from us.
  • For any concerns, please contact us at 1-(888) 383-2439.
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